“I’ve got 2 words for these guys………. Automotive Gods!
So, I hadn’t heard of these guys before searching Angie’s List for someplace to work on my vehicle. They stood out mostly due to the extraordinary reputation they’ve built with AL users. Every review consistently sings their praises. After my first visit, it’s abundantly clear why.
After my Jeep Cherokee developed a pretty severe vibration, I visited a couple of local shops close to my home to see if I could get the issue diagnosed. After the visits to two different shops, I had two different diagnoses. I got the impression these other two repair facilities were just guessing about the problem, given that their results ranged from “it’s the transmission” to “it’s probably the fuel pump.” Both of their recommendations were immediately suspect to me, because both were followed by the suggestion that I needed at least a couple hundred bucks worth of expensive diagnostic procedures “just to be sure.” That’s when I decided to hit up Angie’s List to see if I could find someplace not only competent but also trustworthy. I’m happy to say that after a couple of visits to Rick and Ray’s, they are indeed both! The trustworthy part is especially important to me, because I’m a technology trainer by profession and know jack squat about vehicle repair.
They didn’t disappoint. Not only did they diagnose the problem quickly, they knew exactly what the issue was after a cursory examination of my vehicle. But wait, it gets better! My car is pretty old, and I’m sure there are lots of areas on it that could use attention. Despite this, they didn’t try to sell me umpteen different additional pieces of work in order to run the bill up. They fixed the problem I brought the car in for, and charged a reasonable amount for doing so. (It turned out that what I actually needed was a pair of motor mounts) Here’s the icing on the cake: While they were repairing my vibration issue with a new pair of expertly installed motor mounts, a completely unrelated issue cropped up on the vehicle. A hose came loose from the A/C compressor. Like I said, the car is old, and has lots of wear on it (almost a quarter of a million miles).
So, I’m sure that the A/C hose is just one of many issues waiting to present themselves any day now. Despite all that, the shop actually said that since they were repairing the vehicle when the hose failed, that they wanted to take care of it for me AT NO CHARGE. Seriously!
In my experience, you don’t often find that level of integrity or truly caring for the customer in the auto repair industry. So, there it is. They are honest, competent and fairly priced. I don’t know what else one could want in a mechanic. My wife was so impressed, that she made a batch of her homemade white chunk macadamia cookies, and made me swear I’d deliver them to the shop the next day, which I did (minus a cookie or two. They smelled so freaking good in the car, lol).
Needless to say, I’m now a Rick and Rays customer for life. Give these guys a shot, and I’m pretty sure you will be, too. They're the real deal.”