Rick & Ray's Auto Plaza - (817) 335-2073 HOURS Rick & Ray's Auto Plaza - (817) 335-2073 MAP Professional Auto Repair, Maintenance & Customization Services

Customer Reviews for Rick & Ray's Auto Plaza

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Rick & Ray's Auto Plaza - Angie's List Reviews Rick & Ray's Auto Plaza - ReparPal Certified Rick & Ray's Auto Plaza - Customer Lobby Reviews

Here’s what some of our Fort Worth, TX customers are saying about us:


4 Stars!

William DuBose Google Review


Really help me out of a tuff situation! They went the extra mile to fix my problem and didn't try to over charge. I would definitely come back and use the shop again.

Razorback G. Google Review


I was referred by a great friend who said go to Rick and Rays to have my oil changed. I was pleased wth the service, the quality of work and the politness of the staff. My car is in need of some minor work and I am now aware of what needs to be done in the future. I will definitely take my car there again for service and once my mother moves to this great state, they will have another customer with her as well.

Shonda Lovitt Google Review


Rick and Ray's is an honest, hardworking shop. They work to get your car back to you in a timely fashion. I trust only them to work on my car!

Brigette Brough Google Review


5 Stars!

Ed Renfro Google Review


This is my first time getting my car repaired from here and I am beyond satisfied with the customer service, hard work, and such honesty! Great communication, no funny business. Good, honest prices. They go above and beyond to make sure you're taken care of! Definitely recommend, will for sure be back!

Abigail Yogendra Google Review


I've been there only once but so far I'd say good place to go I'd recommend this shop and I wouldn't hesitate to go back next time when I need more mechanic work done

J Bane Google Review


First time I have ever fully trusted a mechanic, they have definitely earned their AAA recommended shop title. I will take all my vehicles here from now on

Bri Patel Google Review


I took my car to get a water pump replaced. They not only did that but theygave my car a total check up. They let me know what was going to need to be replaced gave me differant options on qhen to get these things fixed and worked with my work schedule. Great staff freindly faces and Sergio is a true proffesional

Jeremiah Fennell Google Review


I was happy with working with Joe and the tech. I will be back when my car needs care.

Cheryl Park Google Review


5 Stars!

Barbara Frazier Google Review


Always provide excellent service. Always complete the job on time. One of the best shops in town!

kat shimamoto Google Review


AAA recommended them when our car needed work. Very good communication...tons of emails. They did a multi-point inspection with photos which was great. Good response time, fair price.

Melissa Hailey Google Review


Great experience and friendly people, will definitely come again. Highly recommend!

erica flores Google Review


The people her are pretty nice folks. Service is top notch.

Shane Dugger Google Review


Look no further, this shop is the best they provide you with the best service, very helpful, friendly, I'm leaving me old mechanic. Found me the best shop in dfw.

Leonard Smith Google Review


5 Stars!

Ken Walje Google Review


5 Stars!

Jessica Jernigan Google Review


I took my car in to have the battery charged after having a dead battery that day. The technician went above and beyond, sitting down with me to ask questions, trying to get to the bottom of why my new battery was completely drained (the usual culprits were not a factor in this case). I was impressed by the personal service. And loved the free wifi!

Amanda Reynolds Google Review


My husband and I get all of our automotive needs taken care of by Rick and Rays. They are honest people.

Becky Belanger Google Review


I have been using Rick and Ray's for several years - they are always polite, knowledgeable, and responsive. When I receive my vehicle back from them, it is always repaired and I have never had to return my vehicle for incomplete work. I trust them and know they would not be dishonest in their dealing with customers. While they do provide the customer with a list of repairs that could be necessary, along with the particular concern you presented, they are always responsive to the question, 'yes, but what do I need now and what can I plan to get done later'. They do not use scare tactics, just the facts. I also appreciate their waiting area, which is always clean and without other's people's selection of music blaring in the background, and their facilities are clean as well.

anne wolff Google Review


I have been using Rick and Ray's for several years - they are always polite, knowledgeable, and responsive. When I receive my vehicle back from them, it is always repaired and I have never had to return my vehicle for incomplete work. I trust them and know they would not be dishonest in their dealing with customers. While they do provide the customer with a list of repairs that could be necessary, along with the particular concern you presented, they are always responsive to the question, "yes, but what do I need now and what can I plan to get done later". They do not use scare tactics, just the facts. I also appreciate their waiting area, which is always clean and without other's people's selection of music blaring in the background, and their facilities are clean as well.

Anne Wolff Google Review


Since my husband passed away two years ago I have been trying to find a place to take my car for inspections, oil changes and general maintenance. Well, I couldn't be more pleased with Rick & Ray's Auto Plaza. EVERYONE there is exceptional in their service and professional manner. They also have a waiting area where I can continue to do my work, visit with other customers or just read a book. If you haven't found them yet - you're missing out! I couldn't have found a better place to take my car - and believe me - I've tried many places on the west side of Fort Worth!

Janet Ricker Google Review


I was originally referred to Rick & Ray's by a tow truck driver. He seemed very honest and I trusted him to direct me to a good auto repair establishment. Sure enough, Rick and raise did an amazing job on my Ford and the price was extremely reasonable. After that great experience, I started getting my car serviced there regularly- they even send out reminders. Recently, my brother gave me his Volvo. My first thought was, oh no, it's a foreign car and Rick & Ray's won't be able to service it! Not the case! The car's A/C was not working so I called and asked if they could service a Volvo, thinking if nothing else, they would refer me to an auto shop as trustworthy as theirs. To my delight, they said they could service the Volvo, no problem, and when did I want to bring it in? I said, today! After they looked over the problem, they knew it would be a couple of days to get the parts so they gave me a loaner car! I was thrilled because part of my fear was how I'd get back and forth to work without my car. Jamie, one of the main service guys, gave me a list of things the car needed urgently, strongly suggested, and 'when you can'- it was fantastic because I was able to work within my budget to get the urgent items repaired and wait on the others. The staff is friendly, honest, and most importantly they do excellent work for a very reasonable price! I ❤ Rick and Ray's!

Jen Boecher Google Review


GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Carolyn Range Google Review


Wouldn't consider taking my autos any place else. These people are fair and honest. They wont tell you something needs to be done unless your car needs it done. They have enough business doing honest repairs to risk their reputation with any bad dealings. Been trusting them since the 90's and have never left feeling like I could've gotten a better deal anywhere else. They will get it fixed and on the road - usually faster than expected! Would, and have, recommended R&R's to family, friends, & employees. Haven't ever been let down

Ana Clements Google Review


These guys are the best! I drove up from Austin for a business event in Fort Worth and when I woke up the next morning to drive home my car was toast, cranking but no go. Got a tow to the nearest garage, thankfully it was Rick and Ray's. The jumped on trying to fix my car so I could get back on the road, they did everything they could before they closed but it was apparent it wasn't going to be able to be fixed before they closed for the weekend. Meanwhile, my wife had been trying to find a rental car for me to drive home to no avail. They called the nearest car rental and got me a reservation and gave my a ride to get the rental car. After they fixed my car, I drove back to Fort Worth to pick it up and they had provided me with a complete list of repairs that where needed. Which was perfect, because I was selling the car soon and this gave me piece of mind there would be no surprises to the person who bought my Jeep Patriot. Top-notch work and service, they went above and beyond.

Howard Dvorsky Google Review


5 Stars!

Sergio Garza Google Review


what u get bottom line superior service at the end of it thats what u want and thats what u recieve at ric and rays

Ricardo Livington Google Review


Thanks to Rick & Rays. They have work on two of my cars. Price that I can truly afford. Well done. Will return for great service. Thanks for everthing.

Marsha Green Google Review


I had a engine lite on in my car that was preventing me from passing my state inspection. This light was on for a year. I took it to a Toyota dealership and they said the problem was a 1300 dollar fix. They tried and could not solve the problem. Rick and Ray's kept my car for several days located that it was just a fuse located in the engine. They fixed several other problems and saved me a lot of money. I will be coming back here for all car needs.

brooks francis Google Review


Toyota wanted 4K for a repair based just on what the code told them. Rick and Rays actually took a look at my vehicle and reparied it for a fraction of what Toyota wanted. R&R are my new mechanics.

Ron S Google Review


I am over-the-top impressed with this shop. They always get my car or truck back to me in a timely manner. They give an emailed 45 point inspection result with pictures, severity level, and suggestions to remedy the problem. Sergio always takes his time to explain things, this is always helpful. I recommend Rick and Rays to everyone!

scott damon Google Review


Always great, fast and honest service!!

Harry Goolsby Google Review


A long over due review... I've been to R & R's at least three times now for a variety of 'deferred maintenance' issues. They've always been very courtesy, professional and they frequently go BEYOND what one would expect from any service provider. If ever I had a question or concern, they were always quick to respond and/or resolve it. I recommend them to all my friends and family. Thanks R & R! : )

Elaine D Google Review


Great people, Great service,Great prices

Nick Kelley Google Review


Have brought both of my cars here for work and my experience was great! Sergio helped me both times, was super professional and told me everything that was happening and kept me in the loop pretty well. Will definitely come back for future work on my vehicles. Thanks everyone!

Cory Shershun Google Review


These guys are great . They really care about your business. Recently went in for a brake repair and was informed that i did not need them . They stopped the squeaking however and all for no charge. Thanks to Sergio, Jesse, Veronica, Carmen and the crew for excellent customer service!

Omahas Surplus Google Review


My dad,& myself, began using Auto Plaza in 9/2005. With just having one inspection done. They have been doing those since, as well as all mechanical work on three different cars. Now only mine since Dad passed.

I really can't say enough about their work, honesty, friendliness, and always ready to explain anything you don't understand, male or female.

I've bought two cars from their BradKon Motors. First one I loved however a wreck totaled it when someone hit it in the rear. Then the only one available that I liked had some simple problems but they were all fixed with no hassle. While they working on it the loaner car was great. I had a loaner car once before and things like this add to their great service.

I have to say the ladies at the front desk make you welcome the minute you walk in the door. I don't believe you can find a better place to take your vehicle to..they do everything at their shop, except body work.

Loutrisha (Lou Ann) Wilson

Loutrisha Wilson Google Review


I’ve got 2 words for these guys………. Automotive Gods!

So, I hadn’t heard of these guys before searching Angie’s List for someplace to work on my vehicle. They stood out mostly due to the extraordinary reputation they’ve built with AL users. Every review consistently sings their praises. After my first visit, it’s abundantly clear why.

After my Jeep Cherokee developed a pretty severe vibration, I visited a couple of local shops close to my home to see if I could get the issue diagnosed. After the visits to two different shops, I had two different diagnoses. I got the impression these other two repair facilities were just guessing about the problem, given that their results ranged from “it’s the transmission” to “it’s probably the fuel pump.” Both of their recommendations were immediately suspect to me, because both were followed by the suggestion that I needed at least a couple hundred bucks worth of expensive diagnostic procedures “just to be sure.” That’s when I decided to hit up Angie’s List to see if I could find someplace not only competent but also trustworthy. I’m happy to say that after a couple of visits to Rick and Ray’s, they are indeed both! The trustworthy part is especially important to me, because I’m a technology trainer by profession and know jack squat about vehicle repair.

They didn’t disappoint. Not only did they diagnose the problem quickly, they knew exactly what the issue was after a cursory examination of my vehicle. But wait, it gets better! My car is pretty old, and I’m sure there are lots of areas on it that could use attention. Despite this, they didn’t try to sell me umpteen different additional pieces of work in order to run the bill up. They fixed the problem I brought the car in for, and charged a reasonable amount for doing so. (It turned out that what I actually needed was a pair of motor mounts) Here’s the icing on the cake: While they were repairing my vibration issue with a new pair of expertly installed motor mounts, a completely unrelated issue cropped up on the vehicle. A hose came loose from the A/C compressor. Like I said, the car is old, and has lots of wear on it (almost a quarter of a million miles).

So, I’m sure that the A/C hose is just one of many issues waiting to present themselves any day now. Despite all that, the shop actually said that since they were repairing the vehicle when the hose failed, that they wanted to take care of it for me AT NO CHARGE. Seriously!

In my experience, you don’t often find that level of integrity or truly caring for the customer in the auto repair industry. So, there it is. They are honest, competent and fairly priced. I don’t know what else one could want in a mechanic. My wife was so impressed, that she made a batch of her homemade white chunk macadamia cookies, and made me swear I’d deliver them to the shop the next day, which I did (minus a cookie or two. They smelled so freaking good in the car, lol).

Needless to say, I’m now a Rick and Rays customer for life. Give these guys a shot, and I’m pretty sure you will be, too. They're the real deal.

Bradley VanTreese Google Review


Rick and Ray's is a refreshing change from most of the auto repair places I've been. They were extremely helpful and professional. The work was finished promptly and they were able to recommend a way to cut my cost significantly by utilizing a state program that I wasn't even aware of. They may be a little out of my way in terms of distance but the quality of the overall experience more than outweighed the extra drive. The loaner car really was the icing on the cake. Thanks to Rick and Ray's I was able to attend an event that would have been impossible without the loaner car. Thanks a million. I will definitely recommend them to others.

Dawn Gordon Google Review


I had a question concerning a recent repair they had done. They responded quickly and professionally. I will definitely be back.

Bob Benson Google Review


I have used Rick and Ray's for two years for all types of car repair. I even checked part prices and quoted labor hours, and it always checks out. Not to mention they seem to always give me some kind of discount on top of already great prices and great service. Rick and Ray really care for their customers. I highly recommend them.

Emily R Google Review


From the first day I took my car to Rick and Ray's Auto Plaza, they've taken care of me with excellent customer service. It's rare to find an auto repair shop where the mechanics talk through what is wrong with your car, what the best options are to fix it and even offer recommendations if they were me. I've taken all my cars and my in-laws car to Rick and Ray's. I can't believe how fortunate I am to find a mechanic shop for life and I tell all my friends about Rick and Ray's auto shop.

Jackson Chang Google Review


Seem honest

Spencer Douglas Google Review


My family and I are customers for life. Rick and Ray and the gang have saved us money, time and grief several times now on the family vehicles, and we will be going back. I just hope it's not too soon

Victor Sedinger Google Review


Am very happy with them. We were in town for a horse show at Will Rogers and needed some AC work done. Turns out it was nothing but a mouse nest and some debris. They could have easily charged for replacing parts that did not need replacing. The AC is Ice cold now. And to top it off, they brought the car to my wife at the horse show and came out the next day to replace the inside air filter for no extra charge. I wish I lived closer to them as I would use them for all my cars and trucks!

A Google User Google Review


After Firestone told me I needed to totally replace my A/C system for $2200, a friend recommended Rick and Ray's. They found I had a leaky hose, replaced it and recharged the system and ~$300 later I had a frosty A/C. They even picked me up from my office when my car was ready so I didn't have to bother anybody. I got a chance to meet both the owners and they are class acts, as is their staff. They answered all my questions and I will definitely be going back for all my future automotive maintenance needs.

Brian Cummins Google Review


Don't take your vehicle anywhere else!
This shop was so understanding and patient with me while we went over the (many!) issues in my old car. They broke things down so I could understand them easily and worked within my budget to ensure I got the most important services for the best possible price. My suv is running much better and I'm much safer now that the work is done, all without breaking the bank. I'm about to upgrade my car but I already know I'm not taking the new one anywhere but Rick and Rays!

Stefanie S. Yelp Review


I was originally referred to Rick & Ray's by a tow truck driver. He seemed very honest and I trusted him to direct me to a good auto repair establishment. Sure enough, Rick and raise did an amazing job on my Ford and the price was extremely reasonable. After that great experience, I started getting my car serviced there regularly- they even send out reminders. Recently, my brother gave me his Volvo. My first thought was, oh no, it's a foreign car and Rick & Ray's won't be able to service it! Not the case! The car's A/C was not working so I called and asked if they could service a Volvo, thinking if nothing else, they would refer me to an auto shop as trustworthy as theirs. To my delight, they said they could service the Volvo, no problem, and when did I want to bring it in? I said, today! After they looked over the problem, they knew it would be a couple of days to get the parts so they gave me a loaner car! I was thrilled because part of my fear was how I'd get back and forth to work without my car. Jamie, one of the main service guys, gave me a list of things the car needed urgently, strongly suggested, and 'when you can'- it was fantastic because I was able to work within my budget to get the urgent items repaired and wait on the others.
The staff is friendly, honest, and most importantly they do excellent work for a very reasonable price! I love Rick and Ray's!

Jennifer B. Yelp Review


Honest, professional, friendly, and competent. Highly recommended.

I was very impressed by Rick and Ray's. Sergio Garza, the service manager, was professional, friendly, and knowledgeable. He gave me good advice and recommended solutions with no pressure. He gave me a ride several times, and kept the office open a little late so that I could get there after work. I'd just been burned by a dealership. Turns out, they misdiagnosed my problem, didn't honor their warranty, and almost charged me over $700 for the wrong problem. His guys got the problem solved for a lot less money. Plus, they discovered another more serious problem with my water pump that the dealer missed altogether. It could've burned up my engine!

I highly recommend these guys.

Saafir E. Yelp Review


Honest, dependable and trustworthy. I would not hesitate to recommend Rick and Ray's to anyone!
I bring all of my family's vehicles for repair, from Ford to Cadillac and they do a great job every time.

Jamie R. Yelp Review


I've been going to R&R's for a couple of years. I appreciate that I always feel like they are diagnosing correctly and then working with me to determine if it's an immediate need or one we can watch and take care of if it gets worse.
I would gladly refer to them and have!

Tom S. Yelp Review


I have been going to them for over 10 years. They always take excellent care of my cars. I trust their judgment on what needs to be done and they have never steered me wrong. The cost is very reasonable, but being confident with the work is worth a lot more. Their work is always top quality and they are nice people to deal with.

R.C. P. Yelp Review


I've got 2 words for these guys.......... Automotive Gods!

So, I hadn't heard of these guys before searching Angie's List for someplace to work on my vehicle. They stood out mostly due to the extraordinary reputation they've built with AL users. Every review consistently sings their praises. After my first visit, it's abundantly clear why.

After my Jeep Cherokee developed a pretty severe vibration, I visited a couple of local shops close to my home to see if I could get the issue diagnosed. After the visits to two different shops, I had two different diagnoses. I got the impression these other two repair facilities were just guessing about the problem, given that their results ranged from 'it's the transmission' to 'it's probably the fuel pump.' Both of their recommendations were immediately suspect to me, because both were followed by the suggestion that I needed at least a couple hundred bucks worth of expensive diagnostic procedures 'just to be sure.'

That's when I decided to hit up Angie's List to see if I could find someplace not only competent but also trustworthy. I'm happy to say that after a couple of visits to Rick and Ray's, they are indeed both! The trustworthy part is especially important to me, because I'm a technology trainer by profession and know jack squat about vehicle repair.

They didn't disappoint. Not only did they diagnose the problem quickly, they knew exactly what the issue was after a cursory examination of my vehicle. But wait, it gets better!

My car is pretty old, and I'm sure there are lots of areas on it that could use attention. Despite this, they didn't try to sell me umpteen different additional pieces of work in order to run the bill up. They fixed the problem I brought the car in for, and charged a reasonable amount for doing so. (It turned out that what I actually needed was a pair of motor mounts)

Here's the icing on the cake: While they were repairing my vibration issue with a new pair of expertly installed motor mounts, a completely unrelated issue cropped up on the vehicle. A hose came loose from the A/C compressor. Like I said, the car is old, and has lots of wear on it (almost a quarter of a million miles). So, I'm sure that the A/C hose is just one of many issues waiting to present themselves any day now. Despite all that, the shop actually said that since they were repairing the vehicle when the hose failed, that they wanted to take care of it for me AT NO CHARGE. Seriously!

In my experience, you don't often find that level of integrity or truly caring for the customer in the auto repair industry. So, there it is. They are honest, competent and fairly priced. I don't know what else one could want in a mechanic. My wife was so impressed, that she made a batch of her homemade white chunk macadamia cookies, and made me swear I'd deliver them to the shop the next day, which I did (minus a cookie or two. They smelled so freaking good in the car, lol).

Needless to say, I'm now a Rick and Rays customer for life. Give these guys a shot, and I'm pretty sure you will be too.

Bradley V. Yelp Review

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